It is important that you cancel your booking before the vehicle pickup time. If you have a refundable rate, but you do not cancel the booking and do not come to collect the vehicle, the payments already made will not be reimbursed.
Only in a case of force majeure contemplated in our General Conditions and reliably documented, will you have the option of a refund despite not having cancelled in time. If this applies to you, the process can be started here.