For Refundable Rates, the amount deposited will be refunded, making the request for cancellation up to the date of the contract start date.
For non-refundable rates, no refund of any amount will be made, except for reasons of force majeure (natural catastrophe, war, attacks, death or serious illness of the lessee, their parents, siblings or children), which can be accredited either via the web, email or ordinary mail.